Return & Exchange Policy

General Warranty Guidelines

• The TechVault  warranty is confined to the first purchaser of the Tech Vault products only and is non-transferable.
• The warranty services are limited to repair or replacement of the product only with no refund policy.
• After the customer has filed our warranty claim form, our complain department representative will contact you as soon as possible.
• If your product is damaged upon delivery, please contact us within 6 hours of receiving your product with a complete video of the parcel and the product. Our customer service team will give further instruction.
• Do not accept any parcel withoutTechVault  also ensure that the shipment has not already been tempered or taped. It should be completely sealed. Tech Vault  is not responsible for any coverage if the customer receives the shipment as described above.
• Proof of purchase is required to be presented for availing warranty services (Airwaybill or invoice)
• The warranty shall begin from the date of shipment delivered.
• Tech Vault warranty coverage shall be limited only to provide repairs & rectification of the fault reported. In case a replacement is provided, it will be done with an equivalent condition device only, with or without packaging & accessories.
• While Tech Vault  will make every effort to carry out repair or replacement at the earliest, we would like to make it expressly clear that the we are under no obligation to do so in a specified period of time.
• Tech Vault  shall not cover any consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in Tech Vault  products
• Tech Vault shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of Tech Vault products nor will be able to provide any repairs or replacement for such issues.

• Tech Vault  Warranty Is Not Applicable In Any Of The Following Cases:

  
  
  • The product is not operated according to the instructions given in the instruction manual.
  • Serial number mismatch of product & product box will not be entertained in warranty claim.
  • In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use, defects developed by due to causes beyond control like lightning, abnormal voltage.
  • This warranty will automatically terminate on the expiry of the warranty period (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.
  • Deterioration or peeling of the color of the product due to normal wear & tear or usage.
  • Issues pertaining to look & feel of the product, dim display under sunlight, low sound quality due to accumulation of dust or dirt.